Autopilot GMS
Autopilot streamlines operations for automotive businesses across booking, parts, and payments.
Autopilot GMS is an all-in-one garage management system designed for independent auto repair shops and service centres. Built to support everything from job tracking and quoting to customer communication and reporting, it gives garages a single platform to run their day-to-day operations.
The Challenge
Understandingtheproblem
Most independent garages still rely on a mix of systems — and often, no real system at all.
From a workshop point of view:
- Technicians are working from paper job cards or incomplete information
- There’s little visibility into what’s happening across the workshop
- Jobs, notes, and updates can easily get missed
From a management perspective:
- It’s hard to track who’s working on what and how efficiently
- Quotes and additional work don’t always make it back to the customer
- There’s limited insight into performance or profitability
And from the customer side:
- They’re often left waiting for updates
- There’s little transparency around work being carried out
The Strategy
Howweapproachedit
We approached this by focusing on one key idea:
Create a single system that connects the workshop, the office, and the customer
To do that, we focused on:
Clarity across the workshop
Give technicians everything they need in one place — jobs, notes, media, and tasks — in a format that works on the workshop floor.
Control for management
Provide real visibility into job progress, staff performance, and business metrics without needing spreadsheets.
Better customer experience
Make communication clear, fast, and transparent — from quotes through to updates and invoices.
We also built in automation and structure, so the system doesn’t just store information — it actively improves how the business runs.
The Build
Howwebuiltit
We designed and developed a fully custom garage management platform that brings every part of the operation into one place.
This includes:
- A complete job and workflow system from booking through to invoicing
- A mobile-friendly technician dashboard built for real use on the workshop floor
- A structured quoting and approval process connecting technicians, office staff, and customers
- Built-in time tracking and performance reporting for full visibility
- Integrated customer communication, including SMS updates and approvals
Behind the scenes, automation handles key processes like tracking efficiency, managing shifts, and keeping data in sync across the system.
The Results
Impactdelivered
The integrated platform transformed how automotive service businesses operate, with early adopters reporting significant improvements in operational efficiency and customer satisfaction. Garage owners reduced administrative time by an average of 8 hours per week, allowing them to focus on core service delivery and business growth.
The system has completely changed how garages operate day-to-day.
Technicians now have clear, structured workflows.
Managers have real visibility into performance.
Customers are kept informed throughout the process.
It’s no longer a collection of tools — it’s a connected system that runs the workshop properly.
Key Metrics
Impactinnumbers
60%
reduction in manual job tracking and admin
2x
faster quote creation and customer approvals
100%
visibility across workshop operations
2hrs
saved daily on admin tasks
More of our work
ContactInformation
Whether you're ready to start or just curious to see what's possible, drop us a message or give us a call. We're happy to talk through your ideas.
